Scope and Consent
The Information We Collect
Information Collection and Use
Phone Linked to Telmone Account
Uses and Retention:
Disclosure
Information you Share Publicly
Cookies and Tracking Technologies
Accessing, Reviewing and Changing Your Personal Information
How do we respond to legal requests or prevent harm?
Device permission
Updates to this Policy
Contact Us
This policy applies to users of Telmone's Services anywhere in the world, including users of Telmone's apps, websites, features or other services by Telmone. Before you (User) start to have fun and earn rewards, it’s important to understand that by using our Services, you allow us to collect, use, disclose, and retain your personal information and other information but we will never read or listen to the content you are sharing privately. Your trusted information will be used as described in this Policy.
We collect the minimum information required to achieve the purposes set out in this Policy:
1) Registration and Account Information: When you use our various Services you voluntarily give us personal information (e.g., name, email, birth date, age, phone number and, when necessary, billing information) and you are not anonymous to us. That means your name and photo (if you choose to provide them) will be visible to other Telmone users. When you install the Telmone App, you’ll also be asked to allow us access to your mobile device’s address book. A copy of the phone numbers and names of all your contacts (whether they’re Telmone members or not – but only name and phone number) will be collected and stored on our servers in order for us to be able to enable you and your contacts to connect.
2) Social Media Information: If you sign in to your Telmone account through third-party social media sites like Facebook, Twitter or VK etc, you agree to give us on-going access to your personal information on such sites (e.g., your public profile, friend list, accounts you follow or who follow you, your email address, birthday, work history, education history, interests, current city, and video viewing). We may receive certain information about you which is stored on social media sites if users of those sites give us access to their profiles and you are one of their friends or connections, depending upon your settings on those sites.User may unlink Telmone account with social media account in Personal section inside App at any time.
3) Networks and connections: We collect information about the people, Pages, accounts, hashtags and groups you are connected to and how you interact with them across our Services, such as people you communicate with the most or groups you are part of. We also collect contact information if you choose to upload, sync or import it from a device (such as an address book or call log or SMS log history), which we use for things like helping you and others find people you may know and for the other purposes listed below.
4) Personal sensitive data: We may collect contact information if you choose to upload, sync or import it from a device (such as an address book, contacts, contact list, call logs or SMS logs history), which we use for things like helping you and others find people you may know and for the other purposes listed below.
5) Your usage: We collect information about how you use our Services, such as the types of content you view or engage with; the features you use; the actions you take; the people or accounts you interact with; and the time, frequency and duration of your activities. For example, we log when you're using and have last used our Services, and what posts, videos and other content you view on our Services. We also collect information about how you use features like VIP, Shop, Notification, camera, etc.
6) Information about transactions made on our Services: If you use our Services for purchases or other financial transactions (such as when you make a purchase in a game or make a donation), we collect information about the purchase or transaction. This includes payment information, such as your credit or debit card number and other card information; other account and/or authentication information; and billing, shipping and/or contact details.
7) Information provided by other users about you: We also receive and analyze content, communications and information that other people provide when they use our Services. This can include information about you, such as when others share or comment on a photo of you, send a message to you, or upload, sync and/or import your contact information.
8) Location Information: Depending on the services that you use, and your app settings or device permissions, we may collect your precise or approximate location information as determined through data such as GPS, IP address and/or WiFi.
9) Usage information: We collect information about how you interact with our services. This includes information such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or Services you were using before interacting with our services. In some cases, we collect this information through cookies, pixel tags, and/or similar technologies that create and/or maintain unique identifiers.
10) Device Information: We may collect information about the devices you use to access our services, including the hardware models, device IP address, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, mobile phone numbers, and/or mobile network information.
11) Information from other sources: These may include: • User feedback, such as ratings or compliments. • Users providing your information in connection with referral programs. • Users requesting services for or on your behalf. • Users or others providing information in connection with claims or disputes. • Telmone business partners through which you create or access your Telmone account, such as payment providers, social media services, on-demand music services, or apps or websites. • Publicly available sources. • Marketing service providers. Telmone may combine the information collected from these sources with other information in its possession.
12) Where data are stored: All collected data are stored on *.telmone.com servers like https://appapi1.telmone.com, https://appapi2.telmone.com.
12) Right to be forgotten: User may delete all collected data in Personal section inside App at any time. After confirming it, personal related data will be deleted in 5 working days as non persona data (like app telemetry, etc) will be deleted in 90 days. If you stop using Telmone and do not come online for at least 6 months, your account will be deleted along with all other personal and non personal data.
For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information. The information that we request will be retained by us and used as described in this privacy policy.
The app does use third party services that may collect information used to identify you.
Link to privacy policy of third party service providers used by the app
When you select to connect your phone to your Telmone account, we will use information you provided in the registration process (e.g., name, email, password, phone number), as well as your IP address to do so. Additionally, this information can be and/or will be used for Authorisation and Validation purposes, as for Security reasons of our Services.
We use your information for the following purposes:
1) Make our service available: We use your Registration and Account information to (1) register you for the App and create your User Account; (2) create your profile and make it visible; (3) process your payments; (4) create your Telmone ID; (5) provide customer service, give you information about your account, and respond to your requests; (6) personalize your experience by providing content (such as games) on the Service, including targeted advertising of Telmone services and other 3rd party services that we believe may be of most interest to you; personalization may include automated decisions about what you will view and when, but be assured that it will not have legal effects on you; (7) indicate which of your contacts is already a Telmone member and notify you when your contacts become active on the Service; (8) display the name of the contact as it appears in your address book.
2) Provide Interesting Offerings to You and others: As part of value added services provided by us or by a third party within Telmone, we may use your information to continuously optimize and personalize those services and send you personal updates about new offerings which we believe you will find relevant. We may share with our service providers unique identifiers to determine the best way to tell potential new users about our services. When you join Telmone, the contacts in your address book that are already Telmone members may be informed that you’re now on Telmone too. Sending a message to a bot or Public Account, subscribing to a bot or Public Account will allow admins of that bot or Public Account to send you notifications and personal messages. If you do not wish to receive such notifications, you may adjust your account settings to decline them or opt-out at any time from receiving further notifications. You will be asked to allow the use of your location data before Telmone provides you specific location services offerings, and you may also adjust your phone preferences to disable the use of your location data at any time.
3) Process Your Payments: We may use your Information like your name, contact information and phone number to process your payments for our Services through a secured third-party service provider.
4) Prevent Fraud & Spam; enforcement of law. We may use your information to prevent, detect, and investigate fraud, security breaches, potentially prohibited or illegal activities, protect our trademarks and enforce our Terms of Use. This may include URLs included in messages, which were reported as SPAM by other users, or were otherwise suspected to be unsolicited and using your operating system authentication services.
Data Retention: Unless otherwise specified, we retain information as long as it is necessary and relevant for us to achieve the purposes referred to above or to enable us to comply with our legal data protection retention obligations. Upon deactivation of your account, we will minimize the personal data we keep about you only to such data which we are required to keep to comply with laws, or other legal reasons. We may keep activity data on a non-identifiable basis to improve our services. Your posts on public accounts and communities may remain available if you do not delete them.
1) App Providers and Other Third-Parties: We may disclose your information to service providers and other third-parties under contract who help with providing you and others our Services on our behalf or other services provided by third-parties via our Services (such as, but not limited to, fraud and spam investigations, payment processing, site analytics and operations, providing special partnership features in our service– either on an aggregate non identifiable basis, or using a unique identifier which is not attributable to you). They are required to secure the data they receive.
2) Advertising partners: to enable the limited advertisements on our service, we may share a unique advertising identifier that is not attributable to you, with our third party advertising partners, and advertising service providers, along with certain technical data about you (your language preference, country, city, and device data), based on our legitimate interest. This includes partners managing our advertising placements and also advertisers themselves and their agencies or third parties managing their advertising demands. Your unique advertising identifier is created by your mobile device’s operating system and you can change it or choose not to share it at any time.
3) Legal and Law Enforcement: We may disclose your information to law enforcement, governmental agencies, or authorized third-parties, in response to a verified request relating to terror acts, criminal investigations or alleged illegal activity or any other activity that may expose us, you, or any otherTelmone user to legal liability.
4) Change of Control – New Owners: We may share your information with another business entity, if we plan to merge with or be acquired by that business, or are involved in a transaction with similar financial effect. In such a situation we would make reasonable efforts to request that the new combined entity or other structure follow this Policy with respect to your personal information. If your personal information was intended to be used differently, we would ask the new entity to provide you with prior notice.
Because Telmone is global, the recipients above may be located outside the country in which you are located.
Some of our Services allow you to share information with others on a public basis. If you post information on a public feature of our Services or through social media sites, plug-ins or other applications, do not forget this information is public on our Services and, depending upon your privacy settings, may also become public on the Internet. When you post on Communities, the admin of the Community has the ability to allow everybody to access it, but you can always actively delete messages you posted. We cannot prevent or control further use of this information so please make sure you only post information that you’re happy to be seen publicly. We may also further use such public information you share, for various reasons, such as improving our service and providing you with relevant content, and analyzing trends.
You can control what data you share through privacy settings available on some social media sites. Please refer to those third-party sites’ privacy policies and terms of use to learn more about their privacy practices, as we do not control these.
At this stage, whatever you share publicly is available to the entire Telmone community. If you wish to remove a certain piece of content you have shared in the past, you can do that by deleting that content. It will be removed from our services but may remain on local devices of some users (assuming they have chosen to save it).
We and our affiliates, third parties, and other partners use cookies and other identification technologies on our websites, mobile applications, email communications, advertisements, and other online services (collectively, the "Services") for a number of purposes, including: authenticating users, remembering user preferences and settings, determining the popularity of content, delivering and measuring the effectiveness of advertising campaigns, analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our Services. You can read more here about the types of cookies we use, why we use them, and how you can exercise your choices.
Cookies and Related Technologies Overview Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements that are used to remember your browser or device during and across website visits. We also utilize other technologies that may identify you or the devices you use. For example, “pixel tags” (also called beacons) are small blocks of code installed on (or called by) a web page, app, or advertisement which can retrieve certain information about your device and browser, including for example: device type, operating system, browser type and version, website visited, time of visit, referring website, IP address, advertising identifiers, and other similar information, including the small text file (the cookie) that uniquely identifies the device. Pixels provide the means by which third parties can set and read browser cookies from a domain that they do not themselves operate and collect information about visitors to that domain, typically with the permission of the domain owner. “Local storage” refers generally to other places on a browser or device where information can be stored by websites, ads, or third parties (such as HTML5 local storage and browser cache). “Software Development Kits” (also called SDKs) function like pixels and cookies, but operate in the mobile app context where pixels and cookies cannot always function. The primary app developer can install pieces of code (the SDK) from partners in the app, and thereby allow the partner to collect certain information about user interaction with the app and information about the user device and network information.
Advertising Synchronization & Relevancy In order to facilitate the most relevant ads possible, Telmone works with various service providers who assist us in delivering similar ads to end users across devices and platforms. For example, we work with social media advertising services to provide you with relevant ads based on your Telmone activity through their media channels. We may also use service providers to provide you with a similar ad on a mobile website or mobile application as with a traditional website ad. See below for more information on your choices to limit these types of advertising.
Your Choices You have the right to choose whether or not to accept cookies. However, they are an important part of how our Services work, so you should be aware that if you choose to refuse or remove cookies, this could affect the availability and functionality of the Services.
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. To do so, please follow the instructions provided by your browser which are usually located within the "Help" or “Preferences” menu. Some third parties also provide the ability to refuse their cookies directly by clicking on an opt-out link, and we have indicated where this is possible in the table below.
Removing or rejecting browser cookies does not necessarily affect third-party flash cookies which may be used by us or our partners in connection with our Services. To delete or disable flash cookies please visit this site for more information. For further information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, you can visit https://youradchoices.com/ and www.youronlinechoices.eu for EU visitors.
For mobile users, you have controls in your device Operating System that enables you to choose whether to allow cookies, or share your advertising ID with companies like Telmone or our advertising service providers. For information on controlling your mobile choices, you can visit www.networkadvertising.org/mobile-choices.
To help control or block certain ads in mobile applications, you may choose to download and utilize the DAA mobile app, https://youradchoices.com/appchoices
As a registered member, you can review and change personal information at any time by accessing your account on the App or contacting our support. Please be sure to update your personal information promptly if it changes or becomes inaccurate. We may retain some information from closed accounts so that we can comply with law, prevent fraud, assist with investigations, resolve disputes, analyze, or troubleshoot programs, enforce our Terms of Use, or take other actions permitted by law. Likewise, if your account or membership is terminated or suspended, we may maintain some information to prevent you from re-registering.
We access, preserve and share your information with regulators, law enforcement or others: We access, preserve and share your information with regulators, law enforcement or others:In response to a legal request (like a search warrant, court order or subpoena) if we have a good faith belief that the law requires us to do so. This may include responding to legal requests from jurisdictions outside of the United States when we have a good-faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognized standards. When we have a good-faith belief it is necessary to: detect, prevent and address fraud, unauthorized use of the Services, violations of our terms or policies, or other harmful or illegal activity; to protect ourselves (including our rights, property or Products or Services), you or others, including as part of investigations or regulatory inquiries; or to prevent death or imminent bodily harm. For example, if relevant, we provide information to and receive information from third-party partners about the reliability of your account to prevent fraud, abuse and other harmful activity on and off our Services. Information we receive about you (including financial transaction data related to purchases made with Telmone) can be accessed and preserved for an extended period when it is the subject of a legal request or obligation, governmental investigation, or investigations of possible violations of our terms or policies, or otherwise to prevent harm. We also retain information from accounts disabled for terms violations for at least a year to prevent repeat abuse or other term violations.
Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the Telmone app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the Telmone app seeks before you first use the app, and your use of the app constitutes your consent.
We may occasionally update this policy. If we make significant changes, we will notify you of the changes through the Telmone apps or through others means, such as email. To the extent permitted under applicable law, by using our services after such notice, you consent to our updates to this policy. We encourage you to periodically review this policy for the latest information on our privacy practices. We will also make prior versions of our privacy policies effective 15 November 2021, available for review.
If you still have questions about our privacy policy, please feel free to use the contact us form on the Services.
Worldwide: Telmone B.V. Nedinscoplein 7, 5912 AM Venlo, Netherlands © 2018-2024 All rights reserved telmone.nl, telmone.shop Dev address: TOV Grand Layn Zolotoustivska St, 34, Kyiv, 01135, Ukraine